Thank you for choosing www.claritytags.com!
We want you to be satisfied with your glass spice bottle labels. If you need to return a product for any reason, please read our return policy carefully.
1. Return Requirements
Availability: If the product you received is defective, damaged, or does not match your order, you may request a return.
When to request a return: Please contact us within 30 days of receiving the product to request a return.
2. Return Process
Submit a request: Please contact our customer service team with your order number and detailed description of the issue.
Approved: Once we receive your request, we will review it and send you a return authorization with detailed return instructions.
Returning the product: Please return the product to the address specified in the return instructions. Make sure to place the product in a secure packaging to prevent damage during shipping.
3. Refund Policy
Once we receive the returned product and confirm its status, your refund will be processed within 6 business days.
Refunds will be issued to the original payment method you used. Please note that your bank or payment platform may take additional time to process the refund.
4. Shipping Costs
Defective or Wrong Items: If the return is due to our error (e.g. the wrong item was sent or the item is defective), we will cover the return shipping costs.
Non-Defective Items: If you choose to return a non-defective item, you will be responsible for the return shipping costs.
5. Condition of Returned Items
The product must be in unused condition and include the original packaging and tags. Any used or damaged items will not be accepted.
6. Risk and Liability
During the return process, www.claritytags.com is not responsible for any damage or loss of the item during shipping. We recommend that you use a trackable mailing service and insure the return package for safety.
7. After-Sales Service
If you have any questions or need help with our return policy, please feel free to contact our customer service team and we will be happy to help you.